Last updated: 15 October 2026
30-day returns
Contact us within 30 days of receiving your order to request a return. Email contactjinglemagic@gmail.com with your order number, the email used at checkout and the item you would like to return.
How to return an item
We’ll review your request and send you return instructions, including the correct return address. Please contact us before sending anything back.
Keep the projector, its accessories and any included items together. Use the original packaging where possible, or suitable protective packaging, to help prevent damage in transit.
Damaged, faulty or incorrect items
If your order arrives damaged, isn’t working as expected or contains the wrong item, contact us with your order number and a description of the issue. Photos or a short video can help us understand what happened and arrange the appropriate next step.
Return shipping
Return shipping arrangements and any applicable costs will be explained when we respond to your request, before you send the item back. Your rights for faulty, damaged or incorrect goods remain protected by applicable law.
Refunds
We’ll let you know the outcome after reviewing your return. Approved refunds are issued to the original payment method. Your bank or payment provider may need additional time to make the refund available.
Your consumer rights
This policy does not limit any cancellation, return, repair, replacement or refund rights you have under applicable consumer law.
Questions?
Email contactjinglemagic@gmail.com or visit our Contact Us page.